u9k Privacy Policy

1 What Information We Collect

When you register on the u9k platform and use our services, we may collect various types of personal information. A description of the information collected is given below:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Email address
• Username and password
• National ID card or passport number (when required for KYC verification)
• Financial transaction details such as bKash, Nagad, Rocket, or Upay numbers and bank account information
• Any messages or requests submitted for the purpose of contact

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser and operating system type
• Duration of website access and browsing sessions
• Cookies and session data
• Logs of which pages were visited and which games were played
• Referral source and geographic location of the device used (up to province level)

1.3 Information Received from Third Parties

• Transaction confirmation records from payment processing providers
• KYC-related information from identity verification service providers
• Information for fraud detection and anti-money laundering (AML) verification

2 Purpose of Information Use

u9k uses your personal information only for the following legitimate purposes:

2.1 Account Management and Service Delivery

• Creating, managing, and securing accounts
• Accepting deposits, processing withdrawals, and maintaining transaction history
• Distributing bonuses, promotions, and VIP rewards
• Personalizing the gaming experience

2.2 Legal and Regulatory Compliance

• Age verification — allowing registration only for those aged 21 or above
• Complying with anti-money laundering (AML) and counter-terrorism financing regulations
• Fraud detection and prevention
• Providing information in response to lawful requests from authorities

2.3 Communication and Support

• Providing 24/7 live chat support in Bengali
• Sending important updates and security notifications by email
• Informing you about relevant promotional offers (with your consent)

2.4 Platform Development

• Analyzing user experience and improving service quality
• Resolving technical issues and identifying security vulnerabilities
• Pilot evaluation before launching new games and features

3 Information Storage and Security

u9k uses industry-standard technology and processes to protect your personal information. Our security framework is as follows:

3.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transmission between you and our servers is fully encrypted
• At-rest data encryption — stored information is protected with industry-standard encryption algorithms
• Firewall and intrusion detection systems are regularly monitored
• Two-Factor Authentication is available as an optional feature

3.2 Organizational Security

• Strict access controls — only authorized personnel may access personal information
• Regular security audits and risk assessments
• Data protection training and awareness programs for staff
• Strict confidentiality agreements with third-party service providers

3.3 Data Retention Period

We retain your information only for as long as is necessary to provide services or to fulfill legal obligations. Generally, information from inactive accounts may be retained for up to five (5) years from the date of last activity. AML and financial records may be retained for longer periods as required by law.

4 Information Sharing and Disclosure

u9k never sells or exchanges your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Partners

• Payment processing providers (bKash, Nagad, Rocket, Upay, etc.) — only the information necessary to complete transactions
• Identity verification and KYC service providers
• Fraud detection and cybersecurity service providers
• Cloud server and IT infrastructure service providers

All service partners are contractually bound to comply with our privacy standards and may not use your information for their own purposes.

4.2 Legal Obligations

• Providing information in response to a court order or a lawful request from a legitimate investigation authority
• As required to comply with AML, counter-terrorism financing, or any other applicable law
• To protect the rights, property, or safety of u9k or other users, where permitted by law

4.3 Business Transfers

In the event of a restructuring, merger, or acquisition of u9k's business operations, user information may be transferred to the relevant authority. In such a case, the new authority will be bound to comply with standards equivalent to this Privacy Policy.

5 Cookies and Tracking Technologies

The u9k website uses cookies and similar tracking technologies. These technologies are stored as small text files in your browser.

5.1 Types of Cookies

• Essential Cookies: Essential for login sessions and security — the website will not function properly without them
• Functionality Cookies: For remembering your preferences such as language and display settings
• Analytics Cookies: For understanding website usage patterns — information is collected in anonymized form
• Security Cookies: Help detect fraudulent activity and unauthorized access

5.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

6 Your Rights

Every user of the u9k platform holds the following rights over their personal information:

6.1 Right to Access Information

You may request from us at any time what information we hold about you. We will respond within thirty (30) business days of receiving the request.

6.2 Right to Correct Information

If there is any incorrect or incomplete information in your account, you may request a correction. Get assistance directly from account settings or through live chat.

6.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information (the "right to be forgotten"). However, where it is necessary to retain specific information due to legal obligations or ongoing disputes, it may not be possible to fulfill this request.

6.4 Right to Object to Processing

You may contact us at any time to stop promotional communications or to object to the use of your information for specific purposes.

6.5 Right to Data Portability

You have the right to request a copy of the information you have provided to us in a structured, commonly usable format.

7 Protection of Minors

u9k strictly prohibits registration by anyone under the age of 21. We do not knowingly collect or process the personal information of any minor.

If we become aware that a minor has registered on our platform, the relevant account and all associated information will be deleted immediately. In addition, any transactions will be cancelled and refunded.

If you believe that a minor is using our platform, please notify us immediately at [email protected].

8 Responsible Gaming and Personal Information

We believe that protecting personal information is an integral part of promoting responsible gaming. In this regard, we take the following steps:

• Your preferences regarding deposit limits, self-exclusion, and cooling-off periods are stored in complete confidence
• Gaming usage patterns are analyzed to identify potentially problematic behavior, however this information is not shared with third parties
• To learn more about responsible gaming tools, visit our Responsible Gaming page

9 Policy Changes and Updates

u9k may review and update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• Publishing the updated policy on the website and changing the "Last Updated" date at the top of the page
• Sending a summary of the changes to your registered email address
• Giving you the opportunity to acknowledge the new policy upon your next login if required

If you continue to use the platform after changes have been made, you will be considered to have accepted the updated Privacy Policy.

10 Privacy Contact Information

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

We generally respond to all privacy-related requests within 30 business days. For urgent security matters, contacting us via live chat will result in faster assistance.